Neatsmith · Working Arrangements Map
— Iteration 17.8
All
Marketing
Sales
Planning/Design
Factory
Fitting
Accounting
L4 Owner
L3 Senior
L2 Manager
L1 Operative
MARKETING
SALES
PLANNING / DESIGN
FACTORY
FITTING
ACCOUNTING
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Develop and execute
lead generation
campaigns
Marketing Agency
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Contact prospects
Showroom Manager
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Contact prospects
Sales Representati
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Meet with prospects
Showroom Manager
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Meet with prospects
Sales Representati
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Develop concept
with designer
Showroom Manager
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Develop concept
with designer
Sales Representati
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Finalize design
proposal
Conceptual Designer
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Send formal quote to
prospect
Showroom Manager
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Send formal quote to
prospect
Sales Representati
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Book Site Survey and
send thank you note
Showroom Manager
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Book Site Survey and
send thank you note
Sales Representati
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Surveys customer
premises to ensure
precise site
Surveyor
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Create and maintain
production schedule
Factory Ops Manage
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Books installations
Customer Experienc
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Prioritises jobs
Operations Coordin
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Report on progress
to customers
Customer Experienc
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Assign jobs and
manage CAD queue
CAD Lead
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Handle difficult
clients
Customer Experienc
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Solves problems
across all stages
Operations Coordin
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Use Woodstock board
calculator
CAD Lead
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Produce Articad
drawings
CAD Designer
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Produce Door PDFs
CAD Designer
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Produce WOOD cutting
lists
CAD Designer
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Update CAD Lead
CAD Designer
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Supplier order
decisions
Factory Ops Manage
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Breaks down
production schedule
Factory Manager
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Create daily work
assignments
Factory Manager
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Receive Goods
Factory Manager
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Authorise Payments
Factory Manager
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Supervises daily
shop-floor
operations
Factory #2
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Panel Saw: cut
boards to dimension
Factory Operative
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Table Saw: secondary
cuts and trims
Factory Operative
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Edge Banding: apply
edge banding to
panels
Factory Operative
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CNC: machine
drilling, routing,
shaping
Factory Operative
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Paint Booth: sand
and paint boards
Factory Operative
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Drawer Boxes:
assembly of drawer
boxes
Factory Operative
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Glass & Doors: cut,
polish and assemble
glass/mirror doors
Factory Operative
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Glass & Doors:
assemble sliding
door systems with
Factory Operative
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Pack for Delivery
Factory Operative
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Deliver completed
furniture from
factory to customer
Delivery Driver
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Weekly fitter
schedule
Fitters Manager
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Install furniture at
customer premises
Fitter
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Send sign-off to
office (revenue
confirmation)
Fitter
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Job marked as
completed / paid
Bookkeeper
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Invoice
authorisation
Bookkeeper
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Pay suppliers
Bookkeeper
External inputs — provided by ownership
Marketing Budget
Campaign Briefs
Brand Assets
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Leads
from
Marketing
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Set up
appointment
with
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Identify
customer
requirements
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Develop
conceptual
drawings
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Complete
design
proposal
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Obtain
accepted
quote and
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Initiate
surveyor
visit
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Completed
survey to
Showroom
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13-week
Production
Schedule
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Install
dates
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CAD
Requirements
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Customer
updates
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CAD
Assignments
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CAD
drawings
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WOOD
cutting
lists
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Order
Specs
from
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CAD
progress
Updates
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Supplier
Orders
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Daily
work
schedules
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Cut
Schedule
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Drawer
Schedule
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Door
Schedule
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Progress
back to
Bart
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Cut
Boards 1
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Cut
Boards 2
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Banded
Boards
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Drilled
Boards
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Finished
doors
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Ready to
pack
product
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Handoff
to
Delivery
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Handoff
to
Fitters
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Authorised
goods
receipt
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Handoff
to
Accounting
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Daily
fitter
schedules
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Signed-off
on
installation
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Fitting
hands off
to
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Management
authorization
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Authorised
invoices
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